Terms and Conditions for Gardeners Carshalton
These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Carshalton. By making a booking, you agree to these terms in full. They are intended to create a clear and fair working arrangement for both the client and the gardener, covering the booking process, payment terms, cancellations, liability, waste handling, and the governing law that applies to the agreement. These terms apply whether the work is routine maintenance, one-off garden care, or a broader landscaping service, and they should be read carefully before any work begins.
Gardeners Carshalton aims to provide a straightforward service structure. We use the term “client” to mean the person or business requesting the work, and “services” to mean any gardening or related work agreed in writing, by email, message, or other recorded form. The exact scope of work may vary from visit to visit, but it will always be based on the agreement reached before the appointment date. If anything is unclear, it should be confirmed before the booking is accepted.
A booking is only confirmed once the requested work, timing, and any special requirements have been accepted by us. We may provide an estimate, quote, or indicative price before confirmation. Any estimate is based on the information available at the time and may need revision if the actual conditions differ from what was described. Examples include overgrown areas, restricted access, hidden obstacles, poor weather, or additional waste. If a revised price is needed, we will normally explain the reason before continuing with the service.
Booking process begins when the client requests a service and provides enough information for a reasonable assessment. This may include the size of the area, the type of work needed, access arrangements, and any known hazards. We may ask for photos or further details to help prepare an accurate quote. Once the service has been agreed, the client is responsible for ensuring access at the scheduled time and for letting us know about any changes as early as possible. If access is not available when we arrive, this may be treated as a late cancellation or wasted visit.
Appointments are arranged subject to availability. We will make reasonable efforts to attend on the agreed date, but times may vary due to weather, traffic, or operational issues. When a visit must be rescheduled, we will aim to offer a new appointment at the earliest practical time. The client accepts that gardening work can be affected by environmental conditions, and some tasks may need to be postponed if conditions are unsafe or unsuitable. In those circumstances, the booking remains valid and will usually be rearranged rather than cancelled.
Payments must be made in the manner agreed at the time of booking. Unless stated otherwise, invoices are payable immediately upon completion of the work or within the payment period shown on the invoice. For larger projects, deposits, staged payments, or payment in advance may be required. Any such arrangement will be made clear before work starts. Prices quoted are based on the agreed service only and may exclude unforeseen extras unless specifically included. If additional work is requested on site, it may be charged separately.
Where a quote is provided, it may be valid for a limited period only. If the client delays acceptance, material costs, labour rates, or availability may change. All prices are shown in pounds sterling unless otherwise stated and may be subject to VAT where applicable. Payment can be made by the methods we accept at the time of booking. If payment is not received when due, we reserve the right to suspend further work, charge reasonable recovery costs where permitted by law, and refuse future bookings until outstanding amounts are settled.
In the event of a cancelled appointment, the cancellation terms below will apply. If the client wishes to change the scope of the work after confirmation, we may need to amend the quotation, the timing, or both. Any agreed discount or package price applies only to the original scope described at the time of booking. No deduction or withholding of payment may be made unless we have agreed in writing that part of the service was not supplied or was materially below the agreed standard.
Cancellations should be made as soon as possible if the client no longer needs the booking. Where notice is given in good time, we will usually try to rearrange the appointment. Late cancellations may still incur a fee if we have already allocated time, staff, tools, or transport to the job. If cancellation occurs after arrival, or if the client is absent and access cannot be gained, the full or partial charge may still apply. Any cancellation fee will be proportionate to the preparation already carried out and the loss suffered as a result of the missed appointment.
We may cancel or postpone a booking where circumstances beyond our control prevent us from delivering the service safely or properly. This includes severe weather, illness, equipment failure, vehicle problems, or site conditions that create a hazard. If we cancel for these reasons, the client will not be charged for the cancelled visit itself, although any work already carried out may remain payable. We are not responsible for indirect losses arising from cancellation or delay, provided we have acted reasonably and in good faith.
Liability is limited to the extent permitted by law. We will take reasonable care in the performance of all services, but gardening work involves natural materials, weather exposure, and property conditions that are not always predictable. The client is responsible for informing us of any known risks, fragile structures, hidden utilities, underground services, pets, or vulnerable items before work begins. We will not be liable for damage caused by pre-existing defects, faulty installations, hidden hazards, or inaccurate information supplied by the client.
If we move items in order to carry out the work, the client should remove or secure valuable, breakable, or sentimental property before the appointment. We cannot accept liability for items left in areas where work is taking place unless loss or damage is caused by our negligence and is reasonably foreseeable. Nothing in these Terms and Conditions excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.
Waste regulations apply to all green waste, soil, rubble, and other materials removed from site. Any waste generated during the service will be handled in accordance with applicable environmental and waste-management rules. We may remove garden waste as part of the agreed service, but this is only included if expressly stated in the quote or booking confirmation. If waste removal is included, the client agrees that the waste becomes our responsibility once collected, subject to lawful disposal arrangements.
Where the client chooses to retain waste, it remains the client’s responsibility to store, transport, recycle, compost, or dispose of it lawfully. The client must not ask us to dispose of prohibited materials unless we have specifically agreed and are legally permitted to do so. Prohibited or controlled materials may include asbestos, chemicals, oils, paints, medical waste, electrical items, gas containers, or other regulated substances. If such items are discovered unexpectedly, work may be paused until a suitable plan is agreed. Any extra handling, specialist disposal, or delay may be chargeable.
We reserve the right to refuse removal of waste if doing so would breach environmental rules, licensing requirements, safety obligations, or our internal handling procedures. The client confirms that any waste presented for collection is accurately described and does not include hidden hazardous contents. If the client supplies incorrect information and this causes a breach, additional cost, fine, or delay, the client may be responsible for the resulting loss to the extent permitted by law. Waste transfer documentation may be issued where required.
All services are provided subject to reasonable access, safe working conditions, and cooperation from the client where needed. If the client asks us to work in a way that appears unsafe, unlawful, or likely to cause damage, we may refuse or stop the task. This includes requests that conflict with best practice, create unacceptable risk, or involve handling materials outside the agreed scope. Gardeners Carshalton may also make practical decisions on site where immediate action is needed to protect people, property, or equipment.
Any materials supplied by us remain our property until paid for in full, where applicable. Title to any goods does not pass until payment has been received in cleared funds. If plants, aggregates, timber, or other supplied items are unavailable for reasons outside our control, we may substitute similar items of equal or reasonable quality, provided the essential purpose of the service is maintained. We will seek approval where a substitution materially changes the agreed outcome.
Governing law and jurisdiction are those of England and Wales. These Terms and Conditions, and any dispute or claim arising from them or their subject matter, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction unless a different forum is required by law. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.
These Terms and Conditions form the entire agreement between the client and Gardeners Carshalton in relation to the services booked, unless a separate written contract states otherwise. No oral statement, casual promise, or informal discussion will override the written booking confirmation or these terms unless we agree in writing. Failure to enforce a particular term on one occasion does not mean we waive the right to enforce it later. If any amendment is needed, it must be agreed by both parties and recorded in writing.
Nothing in these Terms and Conditions affects the client’s statutory rights under UK consumer law where those rights apply. If a client is acting as a business, different legal rules may apply and certain consumer protections may not be available. We recommend that all clients read these terms carefully before confirming a booking, as proceeding with the service indicates acceptance of the conditions set out here. In practice, this helps ensure that the work is carried out efficiently, transparently, and with a clear understanding of responsibilities on both sides.
By arranging or confirming a service with Gardeners Carshalton, the client acknowledges that they have read, understood, and agreed to these Terms and Conditions. The agreement is designed to support a professional and reliable service relationship, with clear expectations around booking, payment, cancellations, liability, waste handling, and legal compliance. It is the client’s responsibility to keep a copy of the confirmation and any related messages or invoices for their records.