Gardeners Carshalton Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Carshalton provides gardening and related services to residential and commercial clients. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Client means the person, company or organisation requesting or receiving the services.

Company means Gardeners Carshalton, the gardening service provider.

Services means any gardening, garden maintenance, clearance, soft landscaping, or related services provided by the Company.

Contract means the agreement between the Client and the Company for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

The Company provides a range of gardening and garden maintenance services, which may include lawn care, hedge trimming, pruning, planting, garden tidy-ups, weed control, leaf clearance, and related tasks, as agreed with the Client at the time of booking.

The specific scope of work, including any special requirements, will be agreed in advance with the Client. This may be done verbally, by message, or in writing, depending on the nature of the booking. The Company reserves the right to refuse services that fall outside its usual scope, are unsafe, unlawful, or impractical given the available resources and conditions at the property.

3. Booking Process

3.1 Bookings may be made by the Client through the Companys chosen communication channels. When placing a booking, the Client will be asked to provide accurate details of the property, access arrangements, and the type of gardening services required.

3.2 The Company will confirm availability and, where appropriate, provide an estimate or quotation based on the information supplied. Any quotation is given in good faith, but the Company reserves the right to amend it if the information provided was incomplete or inaccurate, or if additional work is requested or required on site.

3.3 A booking is considered accepted, and a Contract formed, when the Company confirms the booking details and, where required, the Client has accepted the quotation or estimate. The Company may require confirmation of acceptance by message or in writing.

3.4 The Client is responsible for ensuring that any information given to the Company is complete and accurate. The Company shall not be liable for any delay, additional cost, or inability to complete the Services arising from incorrect or incomplete information.

4. Access to the Property

4.1 The Client must provide safe and reasonable access to the garden or outdoor areas where the Services are to be carried out. This includes access to gates, side passages, communal areas, and any required parking or loading spaces, as reasonably necessary.

4.2 If the Client is not present during the visit, arrangements must be made in advance for access. This may include leaving keys with a trusted person or authorised representative. The Company does not accept responsibility for any loss or damage arising from third-party involvement in access arrangements.

4.3 If, upon arrival, the Company is unable to gain access to the property or the working area due to the Clients failure to make proper arrangements, the visit may be treated as a late cancellation and a charge may be applied in accordance with the cancellation terms below.

5. Client Responsibilities

5.1 The Client must ensure that the garden is reasonably clear of obstacles such as toys, furniture, animal waste, and other items that could hinder the safe and efficient performance of the Services.

5.2 The Client must inform the Company in advance of any known hazards or issues at the property, including but not limited to loose paving, unsafe structures, hidden cables or pipes, or aggressive animals.

5.3 Pets and children must be kept away from the working area for the duration of the visit, to ensure safe operation of tools and machinery.

5.4 The Client is responsible for complying with any leasehold, freehold, landlord, planning, or local regulations affecting work in the garden. The Company is not responsible for any breach of third-party rules that were not disclosed.

6. Pricing, Estimates and Quotations

6.1 Prices may be based on an hourly rate, a fixed price for a specified job, or a recurring maintenance fee, as agreed at the time of booking.

6.2 Any estimate given before an on-site assessment is indicative only and may be revised once the Company has inspected the garden and confirmed the actual condition and required tasks.

6.3 Where additional work is requested or required beyond the original scope, the Company will inform the Client and may provide a revised price or hourly rate before proceeding, wherever reasonably possible.

7. Payments

7.1 Payment terms will be communicated at the time of booking or in advance of the work. The Company may require payment on completion of each visit, in advance, or on invoice within an agreed period.

7.2 Accepted payment methods will be notified to the Client. The Client agrees to pay all amounts due in full and on time, without any deduction or set-off.

7.3 Where payment is not received by the due date, the Company reserves the right to charge reasonable late payment fees and interest, and to suspend or cancel future services until all outstanding sums are settled.

7.4 For ongoing maintenance schedules, the Company may invoice monthly or after a set number of visits, as agreed with the Client. Any change to the payment schedule must be agreed between the parties.

8. Cancellations and Rescheduling

8.1 The Client may cancel or reschedule a booking by giving reasonable notice. The minimum notice period for cancellation or rescheduling will be agreed at the time of booking or as stated in any accompanying documentation.

8.2 If the Client cancels or reschedules with less notice than agreed, the Company may apply a cancellation fee or charge a percentage of the expected service cost to cover the loss of the booking slot and allocated resources.

8.3 The Company reserves the right to cancel or reschedule a booking due to unforeseen circumstances, including but not limited to severe weather, staff illness, vehicle breakdown, or safety concerns. In such cases, the Company will notify the Client as soon as reasonably possible and, where feasible, offer an alternative date or time.

8.4 In extreme weather conditions or where the ground is unsafe or unsuitable for work, the Company may decide that the Services cannot safely be carried out. Any decision to postpone for safety will be communicated to the Client as soon as practicable.

9. Health and Safety

9.1 The Company operates in accordance with applicable health and safety legislation and will use reasonable care and skill when carrying out the Services.

9.2 The Client agrees not to request any work that would require the Company to act in a manner that is unsafe, unlawful, or outside the competence of the gardeners attending.

9.3 The Company reserves the right to refuse work or to stop work where safety is at risk, including where there are dangerous structures, aggressive animals, or hazardous materials present.

10. Waste Removal and Environmental Regulations

10.1 As part of its gardening services, the Company may generate green waste such as grass cuttings, leaves, branches, and plant material. The handling of such waste will be agreed in advance with the Client.

10.2 Where the Client has their own green waste bin or onsite composting arrangements, the Company may place green waste into these facilities if requested and reasonably practical.

10.3 If the Client wishes the Company to remove green waste from the property, this may be subject to an additional charge to cover disposal fees, transportation, and time. Any charges will be communicated to the Client before the service is carried out or as soon as the volume of waste is known.

10.4 The Company will comply with applicable UK waste and environmental regulations when transporting and disposing of green waste. The Company does not remove hazardous waste, soil contaminated with chemicals, or building rubble unless specifically agreed and appropriately regulated.

10.5 The Client is responsible for any household or non-garden waste present at the property. The Company will not remove general rubbish, electrical items, or other regulated waste streams unless explicitly agreed and compliant with relevant laws.

11. Quality of Service and Complaints

11.1 The Company aims to deliver a professional and reliable gardening service. If the Client is dissatisfied with any aspect of the work, they should notify the Company promptly, preferably within 24 to 48 hours of the visit, so that any issues can be investigated.

11.2 Where a complaint is found to be valid, the Company may, at its discretion, offer to rectify the issue by revisiting the property, adjusting future services, or providing another reasonable remedy.

11.3 The Companys liability in respect of any complaint will be subject to the limitations set out in the liability section of these Terms and Conditions.

12. Liability and Limitations

12.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company shall not be liable for any loss, damage, or expense that is not a reasonably foreseeable result of its breach of contract or negligence.

12.2 The Company shall not be liable for any damage arising from pre-existing defects, structural weaknesses, hidden pipes or cables, unstable walls, fences or trees, or any condition of the property that was not reasonably apparent on inspection.

12.3 The Client is responsible for moving or protecting any fragile items, garden ornaments, or valuables from the working area. The Company is not responsible for cosmetic damage to items left in areas where work is being carried out, unless caused by clear negligence.

12.4 The Company will not be liable for any indirect or consequential losses, including loss of enjoyment, loss of profit, or loss of opportunity.

12.5 Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under UK law.

13. Insurance

The Company maintains appropriate insurance cover for its gardening operations, including public liability insurance, in accordance with industry practice. Details of current cover can be provided to the Client on reasonable request.

14. Property and Plants

14.1 While the Company will take reasonable care when working around existing plants, shrubs, trees, and garden features, the Client acknowledges that some incidental damage may be unavoidable during gardening and maintenance work, particularly in overgrown areas.

14.2 The Company does not guarantee the survival, growth, or performance of any plants, turf, or seeds supplied or planted, as these are subject to factors beyond its control, including weather, pests, disease, soil conditions, and the Clients ongoing care.

14.3 The Client is responsible for continuing to water, feed, and maintain plants and lawns after the Companys visit, unless an ongoing maintenance arrangement has been expressly agreed.

15. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including acts of God, extreme weather, flooding, drought, fire, industrial disputes, transport disruption, or changes in legislation.

16. Privacy and Data Protection

Any personal data collected from the Client will be used only for the purposes of managing bookings, providing services, administering accounts, and communicating with the Client. The Company will handle personal information in accordance with applicable UK data protection laws.

17. Changes to Terms and Conditions

The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when posted or otherwise notified to the Client and will apply to future bookings. The version in force at the time of booking will apply to that specific Contract.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any Contract between the Client and the Company, are governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

19. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms and Conditions, together with any quotation or written confirmation of booking, constitute the entire agreement between the Client and the Company in relation to the Services. No other statement, promise, or representation made by or on behalf of the Company shall be binding unless expressly agreed in writing.

By booking gardening services with Gardeners Carshalton, the Client confirms that they have read, understood, and agree to these Terms and Conditions.